Seasonal Guest Experience Supervisor

Peregrine Hospitality; Palmerton (Carbon County); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Free season pass

Food & merchandise discounts

Team celebrations

Job summary

Blue Mountain Resort is seeking Seasonal Guest Services Supervisors to join our on-site team for the upcoming winter season. You will lead fellow associates to deliver exceptional guest experiences, handle inquiries and concerns, and ensure smooth operations of ticketing and reservations.

Flexibility to work days, nights, weekends, and holidays is required, with paid training in mid-November and a season start in early December.

Qualifications

• Must be at least 18 years old.
• Prior experience leading or managing a team.
• Flexible, part-time schedule in-person, including days, nights, weekends, and holidays.
• Attend paid training mid-November.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Friendly, guest-focused attitude.
• High level of organization and time management.
• Ability to juggle changing tasks and guest needs in a fast-paced environment.
• Excellent listening and communication skills.

Responsibilities

• Provide ongoing training and development for team members to ensure high levels of customer service.
• Motivate and inspire the team to deliver exceptional guest experiences.
• Serve as a point of contact for guests, handling complex inquiries, concerns, and complaints.
• Resolve guest issues promptly and effectively, ensuring satisfaction.
• Ensure that all guest interactions are handled with professionalism and courtesy.
• Monitor and ensure the smooth operation of guest services, including ticketing and reservations.
• Manage and report on guest services metrics, including guest satisfaction scores and service times.
• Address and resolve guest complaints, escalating issues to higher management as necessary.

Skills

Team leadership

Customer service

Communication skills

Time management

Problem solving

Job description

Blue Mountain Resort is seeking Seasonal Guest Services Supervisors to join our on-site team for the upcoming winter season. You will lead fellow associates to deliver exceptional guest experiences, handle inquiries and concerns, and ensure smooth operations of ticketing and reservations.

Flexibility to work days, nights, weekends, and holidays is required, with paid training in mid-November and a season start in early December.