Guest Services Supervisor

Blue Mountain Resort; Palmerton (Carbon County); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Free season pass

Discounts on food

Merchandise discounts

Team celebrations

Job summary

Blue Mountain Resort in Palmerton, PA is seeking Seasonal Guest Services Supervisors to lead on-site guest services and supervise a team during the winter season. You will deliver exceptional customer service, train staff, handle complex inquiries, and ensure smooth operations for ticketing and reservations.

The role requires 18+, flexible in-person scheduling including nights and weekends, and attendance at paid training in November before the December start.

Qualifications

• Must be at least 18 years of age.
• Prior experience leading or managing a team is preferred.
• A willingness to work a flexible schedule in-person, including days, nights, weekends, and holidays.
• Must be available to attend paid training sessions mid-November, with a tentative season start the first week of December.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A friendly, guest-focused, and responsive attitude.
• A high level of organization and time management abilities.
• The ability to juggle and prioritize changing tasks and various guest needs in a fast-paced environment.
• Exceptional listening and communication skills.

Responsibilities

• Provide ongoing training and development for team members to ensure high levels of customer service.
• Motivate and inspire the team to deliver exceptional guest experiences.
• Serve as a point of contact for guests, handling complex inquiries, concerns, and complaints.
• Resolve guest issues promptly and effectively, ensuring satisfaction.
• Ensure that all guest interactions are handled with professionalism and courtesy.
• Monitor and ensure the smooth operation of guest services, including ticketing and reservations.
• Manage and report on guest services metrics, including guest satisfaction scores and service times.
• Address and resolve guest complaints, escalating issues to higher management as necessary.

Skills

Customer service leadership

Team management

Communication skills

Problem solving

Organizational skills

Time management

Job description

Blue Mountain Resort
Palmerton, PA 18071, USA

Description

WHAT WE ARE LOOKING FOR: Have you ever dreamed of being a part of the Blue Mountain Resort team? Winter season is right around the corner, and we want YOU for Blue! Seasonal Guest Services Supervisors are responsible for providing exceptional customer service to our guests on-site at the resort, along with leading other associates to create guests for life.

REQUIREMENTS:

• Must be at least 18 years of age.
• Prior experience leading or managing a team is preferred.
• A willingness to work a flexible schedule in-person, including days, nights, weekends, and holidays.
• Must be available to attend paid training sessions mid-November, with a tentative season start (weather permitting) the first week of December.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A friendly, guest-focused, and responsive attitude.
• A high level of organization and time management abilities.
• The ability to juggle and prioritize changing tasks and various guest needs in a fast-paced environment.
• Exceptional listening and communication skills.

WHAT YOU CAN EXPECT:

• Provide ongoing training and development for team members to ensure high levels of customer service.
• Motivate and inspire the team to deliver exceptional guest experiences.
• Serve as a point of contact for guests, handling complex inquiries, concerns, and complaints.
• Resolve guest issues promptly and effectively, ensuring satisfaction.
• Ensure that all guest interactions are handled with professionalism and courtesy.
• Monitor and ensure the smooth operation of guest services, including ticketing and reservations.
• Manage and report on guest services metrics, including guest satisfaction scores and service times.
• Address and resolve guest complaints, escalating issues to higher management as necessary.

WHAT WE CAN OFFER YOU:We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work!

WHY IT’S SO GREAT TO WORK FOR BLUE MOUNTAIN RESORT:Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals. Together we strive to cultivate a community based on trust and respect.

This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time.

Job offers are contingent upon successful completion of a background investigation and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.