Guest Experience & Reservations Specialist Full-Time

Strasburg Railroad; Strasburg Township (PA); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits on day one

Group sales exposure

Descrizione del lavoro

Strasburg Rail Road in Strasburg, PA seeks a Customer Service Representative to deliver exceptional guest experiences. You will handle calls and emails, manage reservations, and assist with ticketing and station operations, becoming an important part of our hospitality team.

The role requires strong communication, organizational skills, and a friendly, detail-oriented approach. Some weekends and holidays are required, with full-time, hourly compensation and benefits from day one.

Competenze

• At least one year of experience in customer service, reservations, call center operations, front desk services, or a related field.
• Strong verbal and written communication skills.
• Experience handling customer inquiries, processing transactions, and resolving service concerns.
• Basic computer proficiency and the ability to learn reservation and ticketing systems.
• Strong organizational skills, accuracy, and attention to detail.
• Previous cash-handling experience is preferred; willingness to learn established procedures is required.
• Flexibility to work some weekends, holidays, and assigned station coverage shifts.

Mansioni

• Deliver Exceptional Customer Service: Respond to guest calls and emails with professionalism, accuracy, and a welcoming attitude.
• Manage Reservations and Ticketing: Create, modify, and cancel reservations, process refunds, and maintain accurate guest records.
• Resolve Guest Concerns: Listen to questions and concerns, identify appropriate solutions, and ensure timely follow-up.
• Support Group Sales: Identify group reservation inquiries and coordinate communication with our Group Sales Representative.
• Maintain Customer Service Resources: Manage shared email inboxes, update FAQs and standard responses, and help ensure consistent communication.
• Assist with Station Operations: Following training, providing station coverage, support guest check-in and boarding, and complete cash drawer opening and closing procedures.
• Provide Administrative Support: Answer and direct phone calls, greet visitors, assist with general office duties, and handle mail-related tasks as needed.

Conoscenze

Customer service

Reservations

Communication skills

Cash handling

Strumenti

Reservation systems

Descrizione del lavoro

Strasburg Rail Road in Strasburg, PA seeks a Customer Service Representative to deliver exceptional guest experiences. You will handle calls and emails, manage reservations, and assist with ticketing and station operations, becoming an important part of our hospitality team.

The role requires strong communication, organizational skills, and a friendly, detail-oriented approach. Some weekends and holidays are required, with full-time, hourly compensation and benefits from day one.