Guest Experience & Reservations Agent

Baymont Inn and Suites; Elko (NV); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Industry leading 401K

Great benefits package

Job summary

Baymont by Wyndham of Elko, NV is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, and provide local recommendations. This role is ideal for those who value hospitality, teamwork, and professional service.

You will handle reservations, maintain accurate guest records, resolve concerns, and support daily front desk operations. Experience with IHG-branded hotels is highly desired; strong computer and communication skills are essential.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Be able to manage time effectively, complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Guest services

Communication

Time management

Education

High School diploma or equivalent

Job description

Baymont by Wyndham of Elko, NV is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, and provide local recommendations. This role is ideal for those who value hospitality, teamwork, and professional service.

You will handle reservations, maintain accurate guest records, resolve concerns, and support daily front desk operations. Experience with IHG-branded hotels is highly desired; strong computer and communication skills are essential.