Guest Experience Representative

ASM Global-SMG; United States; On-site; USD 20,664 - 27,552; Part time

Job summary

ASM Global-SMG is seeking Guest Experience Representatives to provide exceptional customer service at U.S. Bank Stadium. Your role will involve greeting guests, offering directions, and ensuring compliance with venue policies.

The ideal candidates should have a High School Diploma or GED with previous customer service experience. Candidates must be at least 18 years old, with strong interpersonal skills and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in venue events.
• Previous experience in a customer service role.
• Must be age 18 or older.

Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium.
• Provide accurate directions to seating sections.
• Enforce stadium and league rules, regulations, and policies.

Skills

Good written and verbal skills

Problem-solving skills

Excellent organizational skills

Education

High School Diploma or GED

Job description

Position Summary

Guest Experience Representatives are responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. These individuals understand that they have the ability to impact each guest’s experience and do everything that they can to enhance the experience while abiding by company policies.

Venue Info

U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi‑purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state‑of‑the‑art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours. Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests.

Essential Duties and Responsibilities

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary.
• Be personal and pro‑active in aiding all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas (i.e., Plazas, Park, Light Rail).
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating sections, key venue attractions, key venue personnel identities, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating U.S. Bank Stadium while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Guest Experience Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Education and/or Experience: High School Diploma or GED. Previous experience in venue events. Previous experience in a customer service role.
• Skills and Abilities: Good written and verbal skills. Ability to prioritize multiple projects. Demonstrate problem‑solving and communication skills. Excellent organizational, planning, and problem‑solving skills. Supervisory experience preferred. Professional presentation, appearance, and work ethic.

Other Qualifications

• Must be age 18 or older.
• Nice, warm, and courteous. Have strong interpersonal skills and be able to provide excellent customer service and hospitality.
• Communicate articulately. Maintain a professional appearance and grooming.
• Able to stand for long periods of time, walk long distances, and climb stairs.
• Must be a team player who can work well in a fast‑paced environment.
• Must be available to work all Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events.

Physical Demands

Job requires employee to function in a high activity and heavily crowded professional sports venue. Employee may be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.