Guest Experience & Rentals Specialist

City of Redmond, WA; Redmond (WA); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Redmond is seeking a welcoming, positive, and responsive Customer Experience Representative to join the Parks and Recreation Department's Customer Experience team. This forward-facing role supports a high level of guest experience across multiple community center locations.

Hours are supplemental and variable, typically not exceeding 29 hours per week and 1,040 hours per year, with shifts during community center operating hours.

Qualifications

• High school diploma or GED.
• One year in customer service, sales, reception, retail, or related experience.
• Successful passing of a required background check.

Responsibilities

• Deliver high-quality customer experience in-person, on the phone, and through email.
• Conduct business transactions and cashiering functions including cash handling, check and credit card processing.
• Manage the registration experience by providing activity details, answering questions about services, and completing enrollment in activities.
• Conduct tours of the facility for prospective user groups and answer questions regarding rental fees, policies, available dates, and ongoing usage.
• Responsible for check-in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
• Provides support for site activities, events and/or rentals, helps to set up tables, chairs, AV equipment, and assists with take-down.
• Complete data entry assignments, financial reports, and registration reports as requested.
• Handle difficult and/or sensitive customer relations situations.

Skills

Customer service

Cash handling

Data entry

Communication

Education

High school diploma or GED

Job description

The City of Redmond is seeking a welcoming, positive, and responsive Customer Experience Representative to join the Parks and Recreation Department's Customer Experience team. This forward-facing role supports a high level of guest experience across multiple community center locations.

Hours are supplemental and variable, typically not exceeding 29 hours per week and 1,040 hours per year, with shifts during community center operating hours.