In-Restaurant Guest Recovery & Experience Program Lead

Taco Bell; Irvine (CA); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Onsite childcare

Onsite dining center

Onsite gym and fitness classes

401(k) with matching

Medical & dental benefits

Job summary

Taco Bell, a leader in the restaurant industry, seeks a talented professional to own in‑restaurant guest recovery programs and tools. You will collaborate with Digital, Technology, and operations to equip restaurants with resources to recover guest issues and craft memorable experiences.

You’ll drive program evolution and identify proactive opportunities to improve guest moments. The role emphasizes cross-functional leadership, strategic thinking, and a passion for guest satisfaction.

Qualifications

• BA/BS in Business, Marketing, Communications, Hospitality or related field preferred.
• 5+ years in project/program management, customer experience, account management, or related field.
• Proven ability to lead cross-functional initiatives from concept through execution.
• Strong project management, organizational, and communication skills.
• Creative thinker with a passion for improving guest experiences.
• Experience partnering with Digital or Technology teams is preferred.
• Restaurant, hospitality, or guest experience background is a plus.

Responsibilities

• Lead in‑restaurant guest experience/recovery programs and tools, ensuring restaurants have resources to recover guest issues and create memorable experiences.
• Drive recovery systems and cross-functional initiatives by partnering with Digital and Technology teams to define needs and pilot new solutions.
• Manage guest feedback and actioning programs to turn insights into improvements and guest loyalty.

Skills

Project management

Cross-functional leadership

Communication

Creative thinking

Guest experience

Education

BA/BS in Business, Marketing, Communications, Hospitality

Job description

Taco Bell, a leader in the restaurant industry, seeks a talented professional to own in‑restaurant guest recovery programs and tools. You will collaborate with Digital, Technology, and operations to equip restaurants with resources to recover guest issues and craft memorable experiences.

You’ll drive program evolution and identify proactive opportunities to improve guest moments. The role emphasizes cross-functional leadership, strategic thinking, and a passion for guest satisfaction.