Guest Experience Quality Auditor

Strattonamenities; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Strattonamenities is looking for a Quality Assurance Auditor based in Dallas, Texas. The role requires assessing the hospitality and service engagement related to resident, guest, and client experiences. Key responsibilities include performing audits discreetly and managing auditing teams across shifts.

The ideal candidate should have 3-5 years of relevant experience in hospitality and exceptional analytical, communication, and organizational skills. A flexible disposition and the ability to engage positively with associates are essential for this position.

Qualifications

• Experience in hotel, resort or related operations.
• Ability to conduct audits discreetly and impartially.
• Willingness to travel extensively for audits.

Responsibilities

• Assess hospitality and service engagement from the guest perspective.
• Audit associates and operations across different shifts.
• Complete and submit audit reports after each visit.

Skills

Analytical skills

Communication skills

Organizational skills

Time management skills

Interpersonal skills

Attention to detail

Education

3-5 years experience in hospitality

Job description

Strattonamenities is looking for a Quality Assurance Auditor based in Dallas, Texas. The role requires assessing the hospitality and service engagement related to resident, guest, and client experiences. Key responsibilities include performing audits discreetly and managing auditing teams across shifts.

The ideal candidate should have 3-5 years of relevant experience in hospitality and exceptional analytical, communication, and organizational skills. A flexible disposition and the ability to engage positively with associates are essential for this position.