Service Auditor

Strattonamenities; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Strattonamenities is looking for a Quality Assurance Auditor based in Dallas, Texas. The role requires assessing the hospitality and service engagement related to resident, guest, and client experiences. Key responsibilities include performing audits discreetly and managing auditing teams across shifts.

The ideal candidate should have 3-5 years of relevant experience in hospitality and exceptional analytical, communication, and organizational skills. A flexible disposition and the ability to engage positively with associates are essential for this position.

Qualifications

• Experience in hotel, resort or related operations.
• Ability to conduct audits discreetly and impartially.
• Willingness to travel extensively for audits.

Responsibilities

• Assess hospitality and service engagement from the guest perspective.
• Audit associates and operations across different shifts.
• Complete and submit audit reports after each visit.

Skills

Analytical skills

Communication skills

Organizational skills

Time management skills

Interpersonal skills

Attention to detail

Education

3-5 years experience in hospitality

Job description

Dallas, United States | Posted on 06/29/2026

The responsibility of the Quality Assurance Auditor is to assess hospitalityand service engagement as it relates to the resident, guest and clientexperience. The Quality Assurance Auditor performs his or her duties secretlyand from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thoroughunderstanding of the service engagement expectations set forth by our companyand our clients. Quality Assurance Auditors must have knowledge of qualitycontrol procedures and the ability to assess whether or not associates performand deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set. They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executiveleadership. Quality Assurance Auditors may be required to travel extensively toaudit all associates and operations.

The educational and training requirements

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a widevariety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travelto and from assigned communities.
• Abilityto conduct duties discreetly and impartially.
• Remainingdiscreet while you pose as a regular guest or a prospective resident.
• Interactwith associates over the phone and in person to gauge service experiencesand behaviors as indicated by but not limited to the audit criteria.
• Flexibledisposition.
• Organizationaland time management skills.
• Inspectthe lobby/concierge environment to detect possible concerns and areas forimprovement.
• Completeand submit an audit report detailing the experience after each visit.
• Highlyenergetic, honest, and motivated.
• Excellentcommunication and interpersonal skills
• Abilityto work independently, without supervision.
• Result-oriented,with an engaging personality and a passion for luxury hospitality serviceand experiences.
• Beingproactive and able to handle various assignments.
• Analyticalskills: Analyzing notes and documentation taken during the assessment inorder to write an objective report.
• Greatattention to detail: Being able to inspect the quality of customer serviceprovided.
• Own,possess or have consistent access to reliable transportation