Service Auditor

Stratton Amenities; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Stratton Amenities in Nashville, TN, seeks a Quality Assurance Auditor to secretly assess hospitality and service engagement from the guest, resident, and client perspective.

The role requires knowledge of quality control procedures, ability to audit across all shifts, travel to assigned communities, operate discreetly, and deliver objective reports with strong analytical and communication skills.

Qualifications

• Quality Assurance Auditors must understand hospitality-centric operations (hotels, resorts or luxury residential communities).
• Three to five years of hotel, resort or related experience is preferred.

Responsibilities

• Travel to and from assigned communities to conduct audits.
• Conduct discreet and impartial audits of service experiences.
• Pose as a regular guest or prospective resident to evaluate interactions.
• Engage with associates by phone and in person to gauge service quality.
• Demonstrate strong organizational and time-management skills.
• Inspect lobby/concierge areas to detect concerns and improvement areas.
• Complete and submit an audit report after each visit.
• Maintain high energy, honesty and motivation in audit tasks.
• Communicate clearly with leadership and stakeholders.
• Be proactive and handle multiple assignments across shifts.

Skills

Analytical skills

Time management

Discretion

Communication skills

Attention to detail

Independent work

Interpersonal skills

Job description

Nashville, United States | Posted on 09/11/2026

The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his or her duties secretly and from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.

The educational and training requirements:

Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travel to and from assigned communities.
  
• Ability to conduct duties discreetly and impartially.
  
• Remaining discreet while you pose as a regular guest or a prospective resident.
  
• Interact with associates over the phone and in person to gauge service experiences and behaviors as indicated by but not limited to the audit criteria.
  
• Organizational and time management skills.
  
• Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.
  
• Complete and submit an audit report detailing the experience after each visit.
  
• Highly energetic, honest, and motivated.
  
• Excellent communication and interpersonal skills
  
• Ability to work independently, without supervision.
  
• Result-oriented, with an engaging personality and a passion for luxury hospitality service and experiences.
  
• Being proactive and able to handle various assignments.
  
• Analytical skills: Analyzing notes and documentation taken during the assessment in order to write an objective report.
  
• Great attention to detail: Being able to inspect the quality of customer service provided.
  
• Own, possess or have consistent access to reliable transportation