Guest Experience & Programs Supervisor

Marcus Corporation; Lake Geneva (WI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free meals every shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels &Resort

Free parking

Two-for-one movie theater coupons

Career growth and transfers

Early wage access

Paid time off

Medical, dental, and vision insurance

Company-paid life insurance

Employee assistance program and 401k

Job summary

Grand Geneva Resort & Spa in Lake Geneva, WI is seeking a Team Building Supervisor to oversee the quality of guest programming and to develop new experiences across Grand Experiences, Geneva Club, and related teams.

You will supervise coordinators and activities representatives, help maintain schedules, manage administrative duties, ensure food and beverage standards, and act as a liaison between culinary staff and hotel teams to deliver consistently exceptional guest experiences.

Qualifications

• Two- or four-year college degree preferred.
• High school diploma or equivalent required.
• Experience in event planning, catering or recreation preferred.
• Previous Supervisory Experience preferred.
• High energy and positive attitude.
• Strong organizational skills.
• Highly creative, self-starter.
• Able to work a varied schedule including nights, weekends and holidays.
• Able to stand for long periods.
• Excellent communication skills, written and oral.
• Ability to make decisions and work independently.
• Multi-tasker.
• Able to fully develop and implement plans from beginning to end.
• Highly detail-oriented.
• Ability to recognize and adjust to varying business needs.
• Excellent follow-through and focus.
• Flexible and highly adaptable.

Responsibilities

• Oversee and ensure the quality of programming.
• Developing new programming and the implementation of such.
• Assisting in maintaining daily responsibilities sheets and weekly schedules, including Geneva Club Administrative duties.
• Assist in purchasing through Birchstreet.
• Reserving, billing, creating and modifying classes in SMS Host.
• Supervise Coordinators to insure daily tasks are completed.
• Supervise Activities Representatives to insure daily tasks are completed.
• Ensure all food and beverage standards are being followed.
• Act as Liaison between Culinary staff and Geneva Club Butlers.
• Be aware of scheduling needs and make adjustments as needed on a daily basis.
• Special projects as assigned.

Skills

High energy and positive attitude

Strong organizational skills

Highly creative

Able to work varied schedule

Able to stand for long periods

Excellent communication skills

Ability to make decisions and work uns

Education

Two- or Four-year college degree preferred

High school diploma or equivalent required

Job description

Grand Geneva Resort & Spa in Lake Geneva, WI is seeking a Team Building Supervisor to oversee the quality of guest programming and to develop new experiences across Grand Experiences, Geneva Club, and related teams.

You will supervise coordinators and activities representatives, help maintain schedules, manage administrative duties, ensure food and beverage standards, and act as a liaison between culinary staff and hotel teams to deliver consistently exceptional guest experiences.