Guest Experience Pro — Part-Time (Tip Pool)

Hogsalt; Chicago, Northern (IL, KY); Hybrid; USD 17,000 - 19,000; Part time

Job summary

Small Cheval- Lincoln Park, part of Hogsalt, is seeking dedicated and experienced Part-Time Service Team Members to join our team. The role offers $12.62 per hour plus the tip pool and requires 20-32 hours per week with Friday and Saturday availability a must.

Responsibilities include delivering an exceptional guest experience, answering questions about the menu, handling guest concerns with courtesy, and executing all steps of service from order to check-in.

Qualifications

• At least 1 year of experience in a high-volume restaurant environment.
• Open availability including evenings, weekends, and holidays.
• Able to frequently lift and carry up to 50 lbs.
• Positive, collaborative, and committed to healthy communication and quality work.
• Valid Food Handler Certification is required for this role.
• Kitchen/Culinary experience is a plus.

Responsibilities

• Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Ensure all Steps of Service are completed for each guest, including placing the order, delivering food and beverage, and checking in throughout the meal.
• Proficiently operate all necessary tools and equipment, including the POS system, Small Cheval Guest App, and Small Cheval Gift Cards.
• Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.
• Assist with prep & general store organization (cutting garnishes, preparing sauces, restocking dry goods) as needed.
• Assist with maintaining store cleanliness (washing & sanitizing dishes, countertops, tables, removing and replacing garbages).

Skills

Customer service

Hospitality

Teamwork

Stamina

Communication

Flexibility

Education

Food Handler Certification

Tools

POS system

Small Cheval App

Gift Cards

Job description

Small Cheval- Lincoln Park, part of Hogsalt, is seeking dedicated and experienced Part-Time Service Team Members to join our team. The role offers $12.62 per hour plus the tip pool and requires 20-32 hours per week with Friday and Saturday availability a must.

Responsibilities include delivering an exceptional guest experience, answering questions about the menu, handling guest concerns with courtesy, and executing all steps of service from order to check-in.