Guest Experience Pro — Part-Time Educator

Lululemon Athletica; Greenwich, Northern (CT, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement match

Employee discount

Fitness classes

Parental top-up

Training programs

Mentorship programs

Job summary

lululemon is seeking an Educator to be the foundation of our store teams, delivering world-class guest service and expert product education. You will engage with guests, share knowledge about technical fabrics, and connect with our community and culture in a luxury retail environment.

You will move across the floor to assist guests, process transactions, and participate in omnichannel programs while upholding our standards for inclusivity and teamwork.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have the ability to travel to assigned store with own transportation methods
• Education: High school diploma, GED, or equivalent (nice to have)

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon is seeking an Educator to be the foundation of our store teams, delivering world-class guest service and expert product education. You will engage with guests, share knowledge about technical fabrics, and connect with our community and culture in a luxury retail environment.

You will move across the floor to assist guests, process transactions, and participate in omnichannel programs while upholding our standards for inclusivity and teamwork.