Guest Experience Pro — Park Access & Lost & Found

Cedar Point; Sandusky (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Paid training

Uniforms provided

Free park admission

Free tickets for family and friends

20% discounts on food and merchandise

Employee nights and events

Job summary

Cedar Point is seeking a Guest Experience Associate to ensure guests have the best day ever. You’ll listen to feedback, provide recovery, and answer questions about the park, enhancing every guest’s visit.

You will resolve conflicts politely, assist guests with accessibility needs, and help locate lost items. This is a fun, fast-paced role that rewards friendly, proactive service and teamwork.

Qualifications

• Customer-focused with a cheerful, can-do attitude.
• Willingness to resolve guest concerns professionally.
• Ability to assist guests with accessibility needs.
• Interest in helping guests have a fun, safe visit.

Responsibilities

• Assist with resolving guest conflicts in a polite and professional manner.
• Provide exceptional service to guests regarding their questions and concerns.
• Troubleshoot difficulties guests experience to minimize interruptions to their visit.
• Become an expert on Cedar Point’s accessibility services and provide access to Cedar Point’s attractions to guests with disabilities.
• Reunite guests with their belongings at Lost and Found.

Skills

Guest service

Communication

Conflict resolution

Accessibility services

Lost and Found

Job description

Cedar Point is seeking a Guest Experience Associate to ensure guests have the best day ever. You’ll listen to feedback, provide recovery, and answer questions about the park, enhancing every guest’s visit.

You will resolve conflicts politely, assist guests with accessibility needs, and help locate lost items. This is a fun, fast-paced role that rewards friendly, proactive service and teamwork.