Guest Experience Associate – Create Memorable Fun & Perks

Cedar Point; Toledo (OH); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Paid training

Free uniforms

Free park admission

Free tickets to local attractions

Free tickets for family and friends

20% discounts on food and merchandise

Employee-only ride nights and events

Job summary

Join Cedar Point as a Guest Experience Associate and help ensure every guest has the best day ever. You’ll listen to feedback, provide recovery, answer questions, and assist with park-related needs while delivering exceptional service.

You’ll become an expert on accessibility services and support guests with disabilities, help with Lost and Found, and enjoy many perks, including free park admission and staff discounts.

Qualifications

• Strong customer service mindset with a focus on guest satisfaction.
• Ability to listen to feedback, resolve issues, and recover guest experiences.
• Willingness to assist guests with questions and concerns in a friendly manner.
• Respect for accessibility needs and inclusivity for guests with disabilities.

Responsibilities

• Assist guests by answering questions and resolving concerns politely.
• Troubleshoot issues to minimize interruptions to visitors’ experiences.
• Reunite guests with belongings and provide clear Lost and Found service.

Skills

Customer service

Communication

Conflict resolution

Assistance to guests

Accessibility awareness

Job description

Join Cedar Point as a Guest Experience Associate and help ensure every guest has the best day ever. You’ll listen to feedback, provide recovery, answer questions, and assist with park-related needs while delivering exceptional service.

You’ll become an expert on accessibility services and support guests with disabilities, help with Lost and Found, and enjoy many perks, including free park admission and staff discounts.