Guest Experience Pro - Afternoon Shift

ASM Global Group; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits starting day one

Dental benefits starting day one

Vision benefits starting day one

401(k) with company match

Job summary

Legends Global at Huntington Place Detroit is seeking a Guest Experience Specialist to be the first touchpoint for guests, reporting to the Public Safety & Security Manager. You will assist with directions, accessibility resources, and local amenities, delivering a warm, professional welcome.

This on-site role requires strong customer service and knowledge of the venue, with a focus on assisting visitors during events.

Qualifications

• Bachelor’s degree preferred or a minimum of two years of experience in an administrative or hospitality-related role.
• Five to seven years of progressively responsible experience in office administration or customer-facing roles.
• Strong computer proficiency, including Microsoft Office Suite and Excel.
• Excellent attention to detail with strong organizational and multitasking skills.
• Well-developed verbal, listening, and interpersonal communication skills.

Responsibilities

• Provide a warm, professional welcome to all guests entering the facility, whether seated or standing at the information desk.
• Assist guests with building navigation, event details, schedules, and general facility information.
• Provide visitor information including restaurants, nightlife, attractions, shopping, transportation, airport information, and visitor bureau referrals.
• Assist with restaurant and transportation bookings and guided sightseeing tour information.
• Perform general office functions including copying, scanning, printing, and basic administrative tasks.
• Manage motorized scooter rentals and complimentary wheelchair distribution.
• Support guests with internet access, digital concierge services, phone charging stations, and related amenities.
• Track, log, and manage lost and found items in accordance with established procedures.
• Monitor the front entrance area and report fire lane violations.
• Observe and report trespassers or unauthorized individuals.
• Report suspicious activity in accordance with See Something, Say Something protocols.

Skills

Customer service

Office administration

Microsoft Office

Excel

Interpersonal communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Job description

Legends Global at Huntington Place Detroit is seeking a Guest Experience Specialist to be the first touchpoint for guests, reporting to the Public Safety & Security Manager. You will assist with directions, accessibility resources, and local amenities, delivering a warm, professional welcome.

This on-site role requires strong customer service and knowledge of the venue, with a focus on assisting visitors during events.