Guest Experience Porter – Parking & Concierge

Towne; Miami (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Towne Park is seeking a Porter to maintain basic general cleaning of the garage and provide hospitality to guests throughout their stay. The Porter is also responsible for basic and general upkeep of the garage facility equipment and common area waste receptacles and for assisting with customer issues in the parking area.

The role requires good English reading/writing, ability to follow instructions, and a customer-facing attitude in a fast-paced parking environment.

Qualifications

• Reading and writing in Standard English is required.
• Customer service experience preferred.

Responsibilities

• Clean and monitor all guest entrances and elevator landings, dispose of trash, and maintain litter control.
• Power wash stains and wipe signage and pay stations as needed.
• Clean garage areas with tools, remove debris, and treat pillars/columns.
• Wipe signage and operate cleaning materials on gates and equipment.
• Empty returned guest key receptacles and assist with exterior maintenance.
• Assist with landscaping tasks as needed.
• Perform snow removal and apply salt/sand on walkways.
• Assist guests with directions and inquiries, providing local info.
• Protect guest confidentiality per HIPAA and secure customer information.

Skills

Reading and writing English

Customer service

Education

High school diploma or GED

Job description

Towne Park is seeking a Porter to maintain basic general cleaning of the garage and provide hospitality to guests throughout their stay. The Porter is also responsible for basic and general upkeep of the garage facility equipment and common area waste receptacles and for assisting with customer issues in the parking area.

The role requires good English reading/writing, ability to follow instructions, and a customer-facing attitude in a fast-paced parking environment.