Guest Experience & Parking Host I

Biltmore; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore is seeking a Parking and Transportation Host I to deliver world-class guest service, direct guests to parking, and assist with department transportation needs on-site at the Biltmore Estate in Asheville, NC.

Role requires a valid driver’s license and the ability to lift 30-50 pounds, with shifts typically 7am–3pm and some holiday/weekend availability. Average of 20 hours per week, 40–999 hours per year.

Qualifications

• High school diploma (or GED); First Aid, CPR, AED certification a plus. Applicants must be 18 or older.
• Six(6) months of related experience in guest contact/service or related field, preferably in upscale hotel/resort/attraction environment.
• Demonstrated commitment to delivering world-class guest service.
• Ability to learn Biltmore history, products, and Asheville area.
• Proactive, initiative-taking with good judgment and prioritization.
• Strong interpersonal and communication skills; ability to adapt to different audiences.

Responsibilities

• Provide world-class guest service and warmly greet guests.
• Direct guests to parking and answer questions with tact.
• Maintain a litter-free environment across estate grounds.
• Use two-way radio to communicate concisely with staff.
• Maintain parking space count and cleanliness of parking areas.
• Operate the Department Van safely per procedures.
• Assist guests in boarding vehicles and assist wheelchair guests when needed.
• Stay knowledgeable about Asheville, Biltmore, and local events.

Skills

Guest service

Communication

Customer focus

Safety awareness

Driver's license

Education

High school diploma or GED

Job description

Biltmore is seeking a Parking and Transportation Host I to deliver world-class guest service, direct guests to parking, and assist with department transportation needs on-site at the Biltmore Estate in Asheville, NC.

Role requires a valid driver’s license and the ability to lift 30-50 pounds, with shifts typically 7am–3pm and some holiday/weekend availability. Average of 20 hours per week, 40–999 hours per year.