Guest Services: Parking & Transport Host I

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore is seeking a Parking and Transportation Host I to welcome guests, assist with parking directions, and answer questions about Biltmore and the surrounding area. The role includes possible light transportation duties (van) and requires a strong guest-service mindset.

Schedule generally runs 7am–3pm, with holiday and weekend availability. Must be 18+, with high school diploma or GED and basic safety training; prior guest-service experience is a plus.

Qualifications

• High school diploma or GED; First Aid, CPR, AED certification a plus.
• Applicants must be 18 or older.
• At least six months of related guest contact/service experience preferred.
• Ability to learn Biltmore history, products and Asheville area.

Responsibilities

• Provides world-class guest service; greets guests with warmth and enthusiasm.
• Directs guests and answers questions with tact.
• Maintains a litter-free environment across estate grounds.
• Uses two-way radio to communicate concisely with staff.
• Maintains available parking count and keeps parking areas clean.
• Operates department van safely and according to procedures.
• Assists guests boarding department vehicles and follows safety procedures for wheelchair users.
• Knowledgeable about Asheville and Biltmore information.
• Executes emergency procedures for floods, snow, ice, etc.
• Performs daily vehicle maintenance and service.

Skills

Customer service

First Aid CPR AED

Driver's license

Communication

Physical stamina

Education

High school diploma or GED

Tools

Two-way radio

Job description

Biltmore is seeking a Parking and Transportation Host I to welcome guests, assist with parking directions, and answer questions about Biltmore and the surrounding area. The role includes possible light transportation duties (van) and requires a strong guest-service mindset.

Schedule generally runs 7am–3pm, with holiday and weekend availability. Must be 18+, with high school diploma or GED and basic safety training; prior guest-service experience is a plus.