Guest Experience & Park Operations Leader

Alabama Adventure; Bessemer (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Alabama Adventure & Splash Adventure in Bessemer, Alabama, is seeking a Guest Experience Manager to lead Admissions, Guest Services, Parking, and related teams. You will coach supervisors, manage staffing and budgets, and drive guest satisfaction while maximizing revenue opportunities.

The ideal candidate thrives in a fast-paced park environment, excels at coaching teams, resolves guest concerns professionally, and serves as MOD when needed.

Qualifications

• Experience leading multiple guest service teams in theme parks or attractions.
• Proven ability to recruit, train, and develop supervisors and staff.
• Excellent communication and problem-solving skills in fast-paced environments.

Responsibilities

• Oversee admissions, guest services, parking, and ticketing operations.
• Lead staffing, scheduling, and labor budgets for multiple departments.
• Drive group events and revenue opportunities while ensuring guest satisfaction.
• Ensure safety, policy compliance, and cash handling accuracy.
• Serve as Manager on Duty (MOD) as required.

Skills

Leadership

Guest services

Operations

Staff management

Communication

Problem solving

Tools

Microsoft Office

Job description

Alabama Adventure & Splash Adventure in Bessemer, Alabama, is seeking a Guest Experience Manager to lead Admissions, Guest Services, Parking, and related teams. You will coach supervisors, manage staffing and budgets, and drive guest satisfaction while maximizing revenue opportunities.

The ideal candidate thrives in a fast-paced park environment, excels at coaching teams, resolves guest concerns professionally, and serves as MOD when needed.