Guest Experience Park Manager | Leadership & Ops

Urban Air Adventure Parks; Huntsville (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A popular family entertainment venue in Huntsville is seeking a Manager to lead, motivate, and support staff while ensuring exceptional customer service. The ideal candidate will have supervisory experience, a strong commitment to team development, and excellent communication skills. Responsibilities include hiring, training, and developing team members, as well as managing daily operations to create a safe and engaging environment for guests. This role requires a passion for hospitality and a positive attitude.

Qualifications

• Experience in hospitality preferred (Theme Parks, Family Entertainment Centers, etc.).
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Strong communication skills.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, coaching, and discipline.
• Develop weekly schedules to meet business needs.
• Lead and motivate staff to ensure customer satisfaction.
• Ensure execution of all employee recognition programs.

Skills

Customer service

Leadership

Communication skills

Team development

Problem-solving

Tools

Microsoft Office

Job description

A popular family entertainment venue in Huntsville is seeking a Manager to lead, motivate, and support staff while ensuring exceptional customer service. The ideal candidate will have supervisory experience, a strong commitment to team development, and excellent communication skills. Responsibilities include hiring, training, and developing team members, as well as managing daily operations to create a safe and engaging environment for guests. This role requires a passion for hospitality and a positive attitude.