Guest Experience & Operations Manager

The Wendy's Company; Blue Rapids (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

The Wendy's Company in the United States is seeking a Restaurant Manager to oversee daily operations on the shift, ensure customer satisfaction, and drive profitability. You will own systems such as Crew Schedules and Inventory Management to keep service fast and accurate.

The role emphasizes training, adherence to standards, reducing waste, and maintaining restaurant safety and cleanliness during busy periods, while leading a cohesive team across all stations.

Qualifications

• Must be at least 18 years old.
• ServSafe certification required or obtainable.
• Ability to lead a team and manage customer relations.

Responsibilities

• Oversee daily operations on the shift and ensure customer satisfaction.
• Manage labor and inventory within shift, driving profitability.
• Train crew and enforce standards for service times, courtesy, and safety.
• Direct crew to meet production goals and maintain cleanliness and organization.
• Monitor quality, respond to customer feedback, and resolve issues promptly.
• Lead and motivate staff to deliver fast, friendly service across all roles.

Skills

Customer service

Team leadership

Training

Job description

The Wendy's Company in the United States is seeking a Restaurant Manager to oversee daily operations on the shift, ensure customer satisfaction, and drive profitability. You will own systems such as Crew Schedules and Inventory Management to keep service fast and accurate.

The role emphasizes training, adherence to standards, reducing waste, and maintaining restaurant safety and cleanliness during busy periods, while leading a cohesive team across all stations.