Operations Manager, Guest Experience & Safety

Malibu Jack's; Cincinnati (OH); On-site; USD 42,000 - 63,000; Full time

Job summary

Five Star Park & Attractions is seeking an Operations Manager to lead a diverse team of attraction operators, technicians, and front desk staff. The role focuses on planning, organizing, and implementing strategies to improve productivity, safety, and guest experience at Scene 75 in Cincinnati (Milford), OH.

The ideal candidate will have strong leadership, a passion for hospitality, and a proven ability to manage scheduling, training, and daily operations while maintaining high standards of

Qualifications

• Must be at least 21 years old.
• Must have a high school diploma or GED; or equivalent combination of education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/F&B Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Skills

Leadership

Communication

Safety

Customer service

Time management

Team management

Training

Education

High school diploma or GED

1 year management experience

Job description

Five Star Park & Attractions is seeking an Operations Manager to lead a diverse team of attraction operators, technicians, and front desk staff. The role focuses on planning, organizing, and implementing strategies to improve productivity, safety, and guest experience at Scene 75 in Cincinnati (Milford), OH.

The ideal candidate will have strong leadership, a passion for hospitality, and a proven ability to manage scheduling, training, and daily operations while maintaining high standards of