Guest Experience Operations Leader

Denver Zoological Foundation; Denver (CO); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical/Vision/Dental

403(b) match

Paid time off

Family DZCA Membership

Discounts & Parking

Additional benefits

Job summary

Denver Zoo Conservation Alliance (DZCA) seeks an Operations Manager to lead guest-facing operations and campus readiness, ensuring safe, welcoming experiences for all guests. This role oversees attractions, amenities, accessibility programs, and service standards while driving continuous improvements and serving in the Guest Experience Duty Manager rotation.

The position emphasizes staff leadership, program design, and collaboration across departments to support high-quality visits and

Qualifications

• Two-year degree preferred; equivalent experience considered.
• Minimum two years of management in guest operations, hospitality, or related field.

Responsibilities

• Provide leadership for Operations Coordinators, specialists, and seasonal staff delivering guest services and campus operations.
• Lead staff to ensure safety, service quality, and consistent guest engagement across attractions and amenities.
• Develop and maintain standard operating procedures and training resources for guest experiences and access systems.
• Coordinate with IT, Finance, Marketing, Security, Animal Care, Facilities, and Membership teams to support guest arrival and booking experiences.
• Act as a duty manager to respond to incidents, emergencies, and daily operational needs.

Skills

Leadership & supervision

Operations management

Guest services

Staff development

Cross-functional collaboration

Communication

Education

Two-year degree preferred

Tools

Microsoft Office

POS / ticketing systems

CRM systems

Job description

Denver Zoo Conservation Alliance (DZCA) seeks an Operations Manager to lead guest-facing operations and campus readiness, ensuring safe, welcoming experiences for all guests. This role oversees attractions, amenities, accessibility programs, and service standards while driving continuous improvements and serving in the Guest Experience Duty Manager rotation.

The position emphasizes staff leadership, program design, and collaboration across departments to support high-quality visits and