Guest Experience & Operations Lead

Noble Village Group; Clawson (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A food service company in Clawson, Michigan, is seeking a skilled Operations Manager to oversee non-kitchen operations. This full-time position requires strong leadership and customer service skills, along with experience in training staff and ensuring compliance with health standards. The successful candidate will manage daily operations, recruit and develop team members, and maintain quality assurance while contributing to a positive work environment. Evening, weekend, and holiday availability is necessary.

Qualifications

• 3–5+ years of management experience in food service, grocery retail, food halls, or hospitality.
• Strong customer service orientation with the ability to handle high-volume environments.
• Working knowledge of labor laws, safety standards, and regulatory compliance.

Responsibilities

• Oversee all day-to-day non-kitchen operations including grocery retail and customer service.
• Recruit, interview, hire, and train non-kitchen staff.
• Implement and maintain training programs for customer service and cashier operations.
• Maintain food hall appearance and quality standards.
• Serve as primary contact for health department inspections and compliance.

Skills

Leadership

Communication

Conflict resolution

Organizational abilities

Time management

Job description

A food service company in Clawson, Michigan, is seeking a skilled Operations Manager to oversee non-kitchen operations. This full-time position requires strong leadership and customer service skills, along with experience in training staff and ensuring compliance with health standards. The successful candidate will manage daily operations, recruit and develop team members, and maintain quality assurance while contributing to a positive work environment. Evening, weekend, and holiday availability is necessary.