Guest Experience & Operations Coordinator

GENERAL RV CENTER; Mesa (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

General RV Center in Mesa, AZ is seeking a personable Customer Service Associate to welcome guests, route inquiries, and support daily operations across our dealership. You will manage calls, process inventory transfers, and help ensure a smooth delivery experience for every customer.

The ideal candidate communicates clearly, thrives in a team, handles multiple tasks, and resolves issues with poise. Prior retail or service experience is preferred, along with a High School diploma.

Qualifications

• Minimum High School Diploma or equivalent.
• Proven ability to communicate effectively, both verbal and written.
• Previous customer service experience preferred, retail experience ideal.

Responsibilities

• Welcome guests, assess purpose of visit, and direct to the appropriate department.
• Manage incoming calls, route inquiries, and provide general company information.
• Process new and transfer inventory, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track dealer license plates used for test drives and escalate customer concerns.
• Prepare and execute day-of-delivery tasks, including VIP tags and CAMP navigation.
• Greet customers during delivery, ensure work orders are completed and paid, and provide keys.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

High School Diploma

Job description

General RV Center in Mesa, AZ is seeking a personable Customer Service Associate to welcome guests, route inquiries, and support daily operations across our dealership. You will manage calls, process inventory transfers, and help ensure a smooth delivery experience for every customer.

The ideal candidate communicates clearly, thrives in a team, handles multiple tasks, and resolves issues with poise. Prior retail or service experience is preferred, along with a High School diploma.