Guest Experience & Operations Concierge

Lm Services Corporation Group; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lm Services Corporation Group operates the St. Louis Aquarium at Union Station in Missouri.

This role serves as the communication hub for aquarium operations, delivering a positive guest experience by providing accurate information efficiently. You will handle guest inquiries, inventory coordination for the point-of-sale, ticketing, supplier coordination, and reception support across departments, ensuring seamless guest relations and timely responses.

Qualifications

• Previous experience in a customer, retail or guest services position preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn web-based customer service software.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Maintain the St. Louis Aquarium sales point inventory.
• Coordinate with Marketing and other departments to ensure Will Call tickets are at the box office.
• Assist the management team with the procurement of supplies.
• Assist the Executive Director.
• Manage invoice approval process.
• Answer all phone calls for both the St. Louis Aquarium and the St. Louis Wheel.
• Answer general questions in a timely and accurate manner, keeping guest relations as a top priority.
• Utilize web-based software to keep track of all incoming guest emails and respond in a timely manner.
• Maintain an inventory of office supplies and place replacement orders as needed.
• Serve as main point for in-house radio communications, including general staff inquiries and emergency response.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.

Skills

Customer service experience

Verbal communication

Listening skills

Presentation skills

Decision making

Tech savvy

Creative problem solving

Energetic

Job description

Lm Services Corporation Group operates the St. Louis Aquarium at Union Station in Missouri.

This role serves as the communication hub for aquarium operations, delivering a positive guest experience by providing accurate information efficiently. You will handle guest inquiries, inventory coordination for the point-of-sale, ticketing, supplier coordination, and reception support across departments, ensuring seamless guest relations and timely responses.