Aquarium Operations & Guest Experience Coordinator

Lodging Hospitality Management Corporation; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Lodging Hospitality Management Corporation seeks an Aquarium Administrative Assistant to act as the central communications hub for operations at the St. Louis Aquarium.

The role focuses on delivering a positive guest experience through accurate information and efficient service. Responsibilities include managing ticket logistics, supplies, vendor relations, and staff communications, while supporting the Executive Director and management team.

Qualifications

• Previous experience in a customer, retail or guest services position preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn web-based customer service software.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Maintain the St. Louis Aquarium sales point inventory.
• Coordinate with Marketing and other departments to ensure Will Call tickets are at the box office.
• Assist the management team with procurement of supplies.
• Assist the Executive Director.
• Manage invoice approval process.
• Manage access card programming; ensure blank cards stocked.
• Answer all phone calls for the St. Louis Aquarium and St. Louis Wheel; transfer calls as appropriate.
• Respond to general guest questions timely and accurately; prioritize guest relations.
• Utilize web-based software to track incoming guest emails and respond promptly.
• Maintain an inventory of office supplies and place replacement orders.
• Serve as main point for in-house radio communications and emergency response.
• Keep up-to-date with new animals within the Aquarium.
• Distribute incoming mail, manage vendor relationships for delivery and courier services.
• Create daily operations reports informing staff of attendance and events.
• Assist staff with reception materials and possible database input.
• Collaborate with internal/external departments to ensure seamless guest experience.

Skills

Verbal communication

Listening

Presentation

Decision making

Anticipate guest needs

Technical aptitude

Creative problem solving

Enthusiastic

Tools

Web-based software

Job description

Lodging Hospitality Management Corporation seeks an Aquarium Administrative Assistant to act as the central communications hub for operations at the St. Louis Aquarium.

The role focuses on delivering a positive guest experience through accurate information and efficient service. Responsibilities include managing ticket logistics, supplies, vendor relations, and staff communications, while supporting the Executive Director and management team.