Guest Experience Lead — Aquarium

Lodging Hospitality Management Corporation; Missouri; On-site; USD 42,000 - 56,000; Full time

Job summary

Lodging Hospitality Management Corporation is seeking a Guest Experience Supervisor for the St. Louis Aquarium at Union Station. You will oversee the Guest Experience Department, lead a team, and ensure a safe, engaging, and high-quality guest journey throughout the facility.

Responsibilities include staff scheduling, training, coordinating with Life Sciences and Aquarium Foundation, and maintaining excellent guest service standards across attractions and lobby areas.

Qualifications

• One to two years in a supervisory role, ideally in tourism or hospitality.
• Excellent verbal and written communication skills.
• Strong listening, presentation, and decision-making abilities.
• Commercial understanding and ability to anticipate guests’ needs.
• Technically proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Ability to stand for long periods.
• Ability to work varied schedules including weekends and holidays.

Responsibilities

• Assist in implementing policies and procedures for the Guest Experience Department.
• Collaborate with Guest Experience Manager to review customer satisfaction and trends.
• Monitor and manage guest experience flow to ensure safety and enjoyment.
• Lead the Guest Experience team to deliver memorable guest experiences.
• Oversee staff scheduling and ensure coverage and breaks.
• Assist in training programs to improve guest experience and staff skills.
• Foster collaboration with other departments to ensure seamless guest journey at Union Station.
• Supervise other attractions or areas as required (e.g., Ropes Course, Merchandise, Photography).
• Support animal welfare and educational programs in collaboration with Life Sciences Department and Aquarium Foundation.

Skills

Supervisory experience

Leadership

Verbal communication

Listening

Presentation

Decision making

Guest needs anticipation

Microsoft Office

Problem solving

Stamina/physical endurance

Tools

Microsoft Office

Job description

Lodging Hospitality Management Corporation is seeking a Guest Experience Supervisor for the St. Louis Aquarium at Union Station. You will oversee the Guest Experience Department, lead a team, and ensure a safe, engaging, and high-quality guest journey throughout the facility.

Responsibilities include staff scheduling, training, coordinating with Life Sciences and Aquarium Foundation, and maintaining excellent guest service standards across attractions and lobby areas.