Guest Experience & Operations Associate

Take 5 Car Wash; New Philadelphia (OH); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

Whistle Express is hiring for an Associate to start hands-on at the wash site. You will guide guests, maintain operations, and ensure a quality customer experience across Welcome, Wash, and Convenience stations.

The role is physical and fast-paced, with a certification program to bring you up to speed from day one. You’ll be on a dynamic team, outdoors in all weather, with opportunities to grow through the structured program and performance-based training.

Qualifikationen

• No experience required; a 60-day structured certification program sets you up from day one.
• Must be physically active and able to work outdoors in all weather.
• Strong customer service and sales mindset to guide guests through the wash experience.

Aufgaben

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks.

Kenntnisse

Ownership

Curiosity

Energy

Physical activity

No experience required

Jobbeschreibung

Whistle Express is hiring for an Associate to start hands-on at the wash site. You will guide guests, maintain operations, and ensure a quality customer experience across Welcome, Wash, and Convenience stations.

The role is physical and fast-paced, with a certification program to bring you up to speed from day one. You’ll be on a dynamic team, outdoors in all weather, with opportunities to grow through the structured program and performance-based training.