Guest Experience & Operations Associate

Whistle Express Car Wash; Mayfield (KY); On-site; USD 19,000 - 23,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to be on the lot, in the tunnel, and at the vacuum station, guiding guests through the wash experience and keeping the site running smoothly.

The role is physically active and fast-moving, with a 60-day structured certification program. You’ll support membership sign-ups, sales processes, and overall customer experience, contributing to a positive day for guests.

Qualifications

• No experience required. A 60-day structured certification program sets you up from day one.

Responsibilities

• Welcome Station and Sales Performance - Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service - Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station - Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties - Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Job description

Whistle Express Car Wash is seeking an Associate to be on the lot, in the tunnel, and at the vacuum station, guiding guests through the wash experience and keeping the site running smoothly.

The role is physically active and fast-moving, with a 60-day structured certification program. You’ll support membership sign-ups, sales processes, and overall customer experience, contributing to a positive day for guests.