Guest Experience Officer — Seaplane Adventure Pontoon

Journey Beyond; New York (NY); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

Generous discounts on Journey Beyond旅行

Study Assistance Policy

Employee Referral Policy

Parental Leave program

Purchased Leave policy

Private Health discounts

Employee Assistance Program

Discounts on Journey Beyond merch

Salary sacrifice remote area benefits

Job summary

Horizontal Falls Seaplane Adventures is seeking a Guest Experience Officer to deliver superb guest experiences on a busy pontoon in Talbot Bay. You will perform hospitality, F&B and housekeeping tasks, while coordinating with marine teams to ensure smooth tour operations.

The role requires strong public speaking, a friendly can-do attitude, and a commitment to safety. Pre-employment drug tests and WA RSA/First Aid certs are mandatory.

Qualifications

• Hospitality, food handling and housekeeping experience is required.
• Valid First Aid and CPR certificates and WA RSA are required.
• Pre-employment drug and alcohol test will be conducted.

Responsibilities

• Deliver an exceptional level of guest experience and product delivery in a dynamic, fast-paced environment.
• Perform hospitality, food and beverage service, and housekeeping tasks in line with company standards.
• Collaborate with other Guest Experience Officers and marine team members regarding tour schedules and timings.
• Conduct engaging welcome, departure and safety briefings to guests.
• Uphold responsible service of alcohol principles and practices on the pontoon.
• Support merchandise sales and manage stock on the pontoon.
• Assist with launching and docking of seaplanes at the pontoon.
• Promote a strong safety culture by reporting incidents and hazards.
• Assist in resolving guest service issues escalated to the Guest Experience Manager.

Skills

Public speaking

Hospitality experience

Food handling

Housekeeping

Customer service

Education

First Aid Certification

CPR Certification

WA RSA

Job description

Horizontal Falls Seaplane Adventures is seeking a Guest Experience Officer to deliver superb guest experiences on a busy pontoon in Talbot Bay. You will perform hospitality, F&B and housekeeping tasks, while coordinating with marine teams to ensure smooth tour operations.

The role requires strong public speaking, a friendly can-do attitude, and a commitment to safety. Pre-employment drug tests and WA RSA/First Aid certs are mandatory.