Guest Experience & Office Concierge

Group 1 Automotive; Houston (TX); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Group 1 Automotive, Inc. in Houston is seeking a Receptionist who serves as the first point of contact for the Business Service Center, delivering a welcoming and professional experience for employees, visitors and callers.

Reporting to the Office Manager and Executive Assistant, the role runs 8:00 a.m. to 5:00 p.m., Monday–Friday, with overtime as needed, and requires a high school diploma, several years of front-desk experience, strong communication and Microsoft 365 skills to manage calls,

Qualifications

• High school diploma or equivalent required.
• Four years of front-desk or administrative experience preferred.
• Strong communication, interpersonal, organizational and customer-service skills.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to lift up to 25 pounds and be on the reception desk for extended periods.

Responsibilities

• Answer, screen, and route calls; respond to routine inquiries or take messages.
• Greet visitors, issue badges, and direct guests.
• Maintain reception area and follow security procedures.
• Receive, sort, and distribute mail and packages.
• Monitor and organize office supplies.
• Provide backup support for maintenance requests and facility concerns.
• Review meeting-room calendars and prepare rooms.
• Help with staff lunches and office events and catering deliveries.
• Prepare and distribute announcements and office updates.
• Provide administrative support and manage competing priorities.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft 365 suite

Job description

Group 1 Automotive, Inc. in Houston is seeking a Receptionist who serves as the first point of contact for the Business Service Center, delivering a welcoming and professional experience for employees, visitors and callers.

Reporting to the Office Manager and Executive Assistant, the role runs 8:00 a.m. to 5:00 p.m., Monday–Friday, with overtime as needed, and requires a high school diploma, several years of front-desk experience, strong communication and Microsoft 365 skills to manage calls,