Guest Experience & Membership Concierge

Riverside Casino & Golf Resort; Bonner (MT); On-site; USD 19,000 - 27,000; Part time

Job summary

Riverside Casino & Golf Resort is seeking a Resort Club Host to enroll guests in the Resort Club, promote events, and build lasting relationships with patrons. You will greet guests, create club accounts in KCMS, and explain programs while ensuring data accuracy and confidentiality.

Ideal candidates have a high school diploma, strong communication skills, and at least one year of customer service experience.

Qualifications

• High School Diploma or GED equivalent.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Must be able to obtain IRGC Class C license.
• 1 year customer service experience.

Responsibilities

• Greet all guests at the club desk.
• Create customer club accounts in KCMS.
• Ensure data integrity with accurate input.
• Develop relationships with customers for guest satisfaction.
• Explain program rules to patrons.
• Promote facilities and events such as Gift Shop, Boutique and ticket sales.
• Maintain professional relationships with other hosts and supervisors.
• Explain marketing promotions to guests.
• Maintain confidentiality of all data.
• Comply with IRGC regulations and local guidelines.
• Work up to 100% standing.

Skills

Interpersonal skills

Customer service

Basic computer skills

IRGC license

CS experience 1y

Education

High School Diploma or GED

Tools

KCMS system

Job description

Riverside Casino & Golf Resort is seeking a Resort Club Host to enroll guests in the Resort Club, promote events, and build lasting relationships with patrons. You will greet guests, create club accounts in KCMS, and explain programs while ensuring data accuracy and confidentiality.

Ideal candidates have a high school diploma, strong communication skills, and at least one year of customer service experience.