Guest Experience Manager - Valet & Parking Services

Towne Park LLC; Boston (MA); On-site; USD 32,800 - 79,200; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

401(k) retirement savings plan

Paid Time Off and holidays

Job summary

Towne Park LLC is seeking an Associate Manager to lead the guest/patient service team at a designated location. The role ensures high levels of satisfaction, manages service delivery, staffing, performance, financial reporting, and client relations.

The position emphasizes recruitment, training, coaching, and maintaining client relationships while driving key business metrics and revenue reporting. A driver’s license and hospitality experience are required.

Qualifications

• Associate’s degree or equivalent preferred; one year of related hospitality experience required.
• Valid driver’s license with clean record.
• Knowledge of Towne Park policies, safety procedures, claim check, ticketing, and key box training.
• Knowledge of customer service principles and HIPAA compliance.
• Computer proficiency (MS Office, POS systems).
• Excellent communication, presentation, and problem‑solving skills.
• Ability to handle pressure, enforce safety, and maintain composure.

Responsibilities

• Deliver exceptional guest service consistently on all shifts, set a positive example, and empower associates.
• Allocate labor resources efficiently and adjust staffing based on business conditions.
• Lead recruitment, hiring, training, and onboarding of associates.
• Conduct performance appraisals, coaching, and disciplinary actions.
• Develop working relationships with client staff, maintain communication, and meet client expectations.
• Drive business metrics, forecast, manage productivity, claims, customer service, and turnover; ensure accurate revenue collection and reports.
• Maintain controls for scheduling, overtime, tip reporting, and timekeeping.

Skills

Guest service

Communication

Problem solving

Leadership

Time management

HIPAA compliance

MS Office

POS systems

Pressure handling

Safety awareness

Valid driver\'s license

Education

Associate degree or equivalent

Tools

Ticketing systems

Towne Park policies training

Policy and compliance training

Job description

Towne Park LLC is seeking an Associate Manager to lead the guest/patient service team at a designated location. The role ensures high levels of satisfaction, manages service delivery, staffing, performance, financial reporting, and client relations.

The position emphasizes recruitment, training, coaching, and maintaining client relationships while driving key business metrics and revenue reporting. A driver’s license and hospitality experience are required.