Guest Experience Manager, The Westin Monache

Alterra; Mammoth Lakes (CA); Presencial; USD 70.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Season pass to Alterra resorts

Free skiing at other Alterra Resorts

Discounts on lessons

Friends and Family vouchers

Retail & Food discount

Equipment Rental discount

401k with company match

Healthcare

Dental

Vision

PTO for benefit eligible employees

Hotel discounts worldwide

Descripción de la vacante

Alterra’s The Westin Monache in Mammoth Lakes, CA is seeking a Guest Experience Manager to oversee lobby operations, concierge and activities, and to drive guest satisfaction. You will respond to guest concerns, ensure smooth service recovery, and step into Front Office Manager duties when needed.

Required are a four-year degree or 2+ years in hospitality, 2+ years guest service, 6–12 months of management, and strong communication.

Formación

• Four-year college degree or 1-2 years of previous hospitality experience.
• Minimum of two years’ guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1-year management experience.
• Proficient in MS Excel, Word, and PowerPoint.
• Professional demeanor, attitude, and appearance.
• Ability to communicate effectively with guests, employees and management.
• Flexibility in scheduling based on guest demand and occupancy changes.

Responsabilidades

• Oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
• Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
• Performs duties of the Front Office Manager in their absence.

Conocimientos

Interpersonal skills

Problem solving

Communication

Guest service

Management

MS Excel

MS Word

PowerPoint

Educación

Bachelor's degree or equivalent

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

_ NOTE: This position is located in Mammoth Lakes, California._

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position:

• Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
• Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
• Performs duties of the Front Office Manager in their absence.

Requirements:

• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
• Minimum of two years’ guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1-year management experience.
• Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to effectively communicate with guests, employees and management.
• Ability to perform under pressure and with deadlines in a high-volume setting.
• Flexibility in scheduling based on guest demand and occupancy changes.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year