Guest Experience Manager: Team Coach, Flexible Hours

Santikos Theatres, Inc.; Slidell (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Disability & life insurance

401(k) matching

Free movie tickets

Job summary

Santikos Entertainment is seeking a Guest Experience Manager in Slidell to lead guest service delivery across departments, coach team members, and ensure safety and regulatory compliance. You will balance service quality with labor efficiency while supporting management with reporting and training initiatives.

The role requires a high school diploma or equivalent, with 1+ year in a theater/restaurant/entertainment setting preferred. Flexible scheduling and full-time employment are offered.

Qualifications

• Experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success.
• Strong leadership and coaching skills to develop team members.
• Excellent communication and guest service orientation.

Responsibilities

• Ensure guest experience is positive and memorable, addressing service issues promptly and politely.
• Manage team to maximize service levels while controlling labor costs.
• Ensure safety compliance and uphold health and sanitation standards.
• Support senior management with financial reporting and daily paperwork.
• Provide training and coaching to staff to maintain high standards of service.

Skills

Customer service

Staff development

Team leadership

Scheduling

Communication

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

POS systems

Job description

Santikos Entertainment is seeking a Guest Experience Manager in Slidell to lead guest service delivery across departments, coach team members, and ensure safety and regulatory compliance. You will balance service quality with labor efficiency while supporting management with reporting and training initiatives.

The role requires a high school diploma or equivalent, with 1+ year in a theater/restaurant/entertainment setting preferred. Flexible scheduling and full-time employment are offered.