Guest Experience Manager - Alexandria

Santikos Entertainment; Alexandria Junction (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

401(k) with employer matching

Free movies and theater perks

Job summary

Santikos Entertainment in Alexandria is seeking a Guest Experience Manager to deliver outstanding guest service at our Alexandria location.

Responsibilities include coaching staff, maintaining service quality, enforcing safety standards, and supporting financial controls. A high school diploma is required, with room for growth in a dynamic entertainment environment.

Qualifications

• High school diploma or equivalent required; Age 18+ (Alabama applicants must be 21).
• At least one year of experience managing a theater, restaurant, bar, or similar entertainment operation with proven success.
• Associate or Bachelor's degree preferred or equivalent experience.

Responsibilities

• Ensure a positive and memorable guest experience, handling service-recovery issues urgently and courteously.
• Maintain efficiency and productivity while keeping product quality and service consistently high.
• Continuously train, coach, and monitor team members to uphold high standards of teamwork and guest service delivery.
• Efficiently manage staff to maximize service levels and minimize labor costs.
• Implement and monitor safety standards and ensure compliance.
• Assist senior management in controlling and monitoring financial operations for continuous improvement.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner.
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas and approved business processes.
• Oversee team members, providing guidance and monitoring their respective departments.
• Collaborate with senior management for ongoing development and training.

Skills

Scheduling flexibility

Positive attitude

Communication

Team collaboration

Multitasking

Staff development

Work ethic

Attendance reliability

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred or equivalent experience

Job description

Guest Experience Manager – Alexandria

Santikos is seeking a Guest Experience Manager to deliver exceptional service at our Alexandria location.

Responsibilities

• Ensure a positive and memorable guest experience, handling service‑recovery issues urgently and courteously.
• Maintain efficiency and productivity while keeping product quality and service consistently high.
• Continuously train, coach, and monitor team members to uphold high standards of teamwork and guest service delivery.
• Efficiently manage staff to maximize service levels and minimize labor costs.
• Implement and monitor safety standards and ensure compliance.
• Assist senior management in controlling and monitoring financial operations for continuous improvement.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner.
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas and approved business processes.
• Oversee team members, providing guidance and monitoring their respective departments.
• Collaborate with senior management for ongoing development and training.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent, at least 18 years of age (Alabama applicants must be at least 21 years of age).
• Associate’s or Bachelor’s degree preferred or equivalent experience.
• At least one year of experience managing a theater, restaurant, bar, or similar entertainment operation with proven success.

Desired Skills & Abilities

• Flexibility with scheduling – ability to work holidays, nights, and weekends.
• Positive can‑do attitude and willingness to collaborate with the team.
• Excellent communication skills and ability to interact positively with guests and team members.
• Ability to work collaboratively within the theater team.
• Ability to juggle multiple projects and tasks simultaneously.
• Strong motivation to develop and challenge team members.
• Strong work ethic, organizational skills, attention to detail, and dependability.
• Reliable attendance.

Why Santikos?

• Fun, supportive working environment.
• Flexible work schedules to accommodate life.
• Full‑time employees eligible for healthcare, disability, and life insurance benefits.
• All team members eligible for participation in a 401(k) retirement plan with generous employer matching.
• Free movies, discounts, and other theater perks.

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.