Guest Experience Manager - Slidell

Santikos Theatres, Inc.; Slidell (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Disability & life insurance

401(k) matching

Free movie tickets

Job summary

Santikos Entertainment is seeking a Guest Experience Manager in Slidell to lead guest service delivery across departments, coach team members, and ensure safety and regulatory compliance. You will balance service quality with labor efficiency while supporting management with reporting and training initiatives.

The role requires a high school diploma or equivalent, with 1+ year in a theater/restaurant/entertainment setting preferred. Flexible scheduling and full-time employment are offered.

Qualifications

• Experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success.
• Strong leadership and coaching skills to develop team members.
• Excellent communication and guest service orientation.

Responsibilities

• Ensure guest experience is positive and memorable, addressing service issues promptly and politely.
• Manage team to maximize service levels while controlling labor costs.
• Ensure safety compliance and uphold health and sanitation standards.
• Support senior management with financial reporting and daily paperwork.
• Provide training and coaching to staff to maintain high standards of service.

Skills

Customer service

Staff development

Team leadership

Scheduling

Communication

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

POS systems

Job description

Do you like providing exceptional service to make someone’s day? Do you like to develop people and work on a team? Do you feel \"the Force\" calling you? Then we have the right position for you!Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our Slidell location.What would I be doing in this position?Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!)Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.)Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.Efficiently manage team members to maximize service levels while minimizing labor costs.Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!)Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.Prepare and submit required reports, invoices, and other deliverables in a timely manner. (Can’t forget the paperwork…)Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.Oversee team members and provide guidance while monitoring their respective departments. (You get to play coach.)Work with senior management for continual development and training.Other duties as assigned. (Always be prepared!)What education or experience do I need to have to qualify?High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of ageAssociates’ or Bachelor’s degree preferred or equivalent experienceAt least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven successWhat skills, abilities, and knowledge do I need to be successful in this position?Flexibility with scheduling – ability to work holidays, nights, and weekendsGreat can-do attitude and willingness to roll up your sleeves with the rest of the teamAwesome communication skills and ability to positively interact with our guests and team membersAbility to work in and collaborate with the theater teamAbility to juggle multiple projects and tasks simultaneouslyCool motivation skills, with a desire to develop and challenge team membersAmazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great managerDependable with attendance – your team and our guests need you!Why Santikos?We have a super-fun working environment!We offer flexible work schedules because we know that life happensAll Full-time employees are eligible for healthcare, disability, and life insurance benefits. Some of these benefits are offered at no cost to you!All team members are eligible for participation in our 401(k)-retirement plan. Our employer matching and contributions are generous!All team members get free movies, discounts, and other cool theater perks!AAP/EEO StatementSantikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.