Membership Experience Manager - 420 Julia

Schulte Hospitality Group; New Orleans (LA); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and tickets

Job summary

Schulte Hospitality Group is seeking a dynamic Membership Experience Manager in New Orleans. This role focuses on driving loyalty, expanding the account base, and delivering service excellence across client experiences, events, and meetings.

The position offers a comprehensive benefits package, growth opportunities, and a fast-paced sales environment within a leading hospitality group committed to employee development and inclusivity.

Qualifications

• Outgoing personality and professional image.
• Clear written and verbal communication skills.
• Proven ability to meet or exceed sales goals.
• Proactive, fast-paced sales approach with drive to succeed.

Responsibilities

• Learn hotel brand and strategy to drive loyalty and grow share of account.
• Solicit new accounts via telemarketing, appointments, site tours, cold calls, emails and in-person interactions.
• Negotiate food & beverage, function space, room rates and services to meet revenue goals.
• Establish client base among organizations and corporations through direct sales efforts.

Skills

Outgoing personality

Professional image

Clear written and verbal communication

Sales goal achievement

Proactive sales approach

Flexible hours incl. evenings/weekends

Education

High school diploma or equivalent

Two+ years in hotel service or sales

Job description

Membership Experience Manager - 420 Julia

#42NO-59837

New Orleans, Louisiana, United States

Requisition Number

42NO-59837

Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Membership Experience Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group

is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for learning the hotel brand and strategy
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
• Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
• Achieve all predetermined sales goals for revenue and sales activity
• Negotiate contracts according to company standards
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Provide prompt and accurate responses to all client requests for proposals and information
• Consistently meet or exceed sales goals including predetermined revenue and sales activity
• Monitors local competitors and compares their operation with his/her operation
• Completes daily/weekly/monthly reports as directed by the DOS/GM
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
• Provide prompt and accurate responses to all client requests for proposals and information
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of two ( 2 ) year s in hotel service role or sales experience preferred

KNO WLEDGE, SKILLS AND ABILITIES

• Outgoing personality
• Always maintains a professional image through appearance and dress
• Ability to work collaboratively with hotel service team in providing exceptional customer service
• Clear, concise written and verbal communication skills
• Demonstrate ability to achieve sales goals
• Proactive sales approach; assertive and fast paced, driven to succeed
• Understands need time strategy as developed by Revenue Management
• Must have flexible work hours that may include evenings, weekends, and holidays

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Location

420 Julia-21350

Position Type

Full-time

Compensation Range

$58k-$63k

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