Guest Experience Manager - On-Site Housing

Aramark Correctional Services; Moran (WY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

On-site housing

Job summary

Aramark Correctional Services is seeking a Lodging Manager to oversee Front Desk and Housekeeping with dotted-line oversight of Retail. You will lead supervisors, enforce policies, monitor performance data, and ensure exceptional guest service.

On-site housing is included. The role requires managing staff, driving service quality, and coordinating with other departments and clients to meet group needs.

Qualifications

• Must have a clean driving record.
• Experience in hospitality management preferred.
• Experience working in hospitality environments required.
• Must be fluent in English.
• Computer literacy required.
• High School Diploma or equivalent is required.
• Proficient in Microsoft Office applications.

Responsibilities

• Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner.
• Manage a team of staff, including hiring, training, scheduling, and performance evaluations.
• Provide on-going customer service coaching and training to staff.
• Hold staff accountable and perform coaching or documentations with HR as a team.
• Communicate with other departments and clients to ensure that group needs are met.
• Responsible for monitoring comment card program.
• Successfully respond to, resolve and record guest issues.
• Assist General Manager and management in ensuring that staff adheres to policies and procedures.
• Assist General Manager and management with any projects or programs relating directly to customer service.
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication

Conflict resolution

English fluency

Education

High School Diploma

Tools

Microsoft Office

Job description

Aramark Correctional Services is seeking a Lodging Manager to oversee Front Desk and Housekeeping with dotted-line oversight of Retail. You will lead supervisors, enforce policies, monitor performance data, and ensure exceptional guest service.

On-site housing is included. The role requires managing staff, driving service quality, and coordinating with other departments and clients to meet group needs.