Guest Experience Manager — Luxury Steakhouse

Carversteak; Las Vegas (NV); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Carversteak at Resorts World Las Vegas is seeking a Service & Hospitality Manager to assist the General Manager in overseeing daily FOH operations and staff training. The role focuses on delivering exceptional hospitality, maintaining high service standards, and ensuring guest satisfaction across service areas.

The ideal candidate has 2 years of experience in a high-volume setting, a friendly and professional demeanor, and flexibility to work a varied schedule, including nights and weekends.

Qualifications

• 2 years of experience in a high-volume restaurant/lounge.
• Friendly, professional, and outgoing demeanor.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Oversee front-of-house service to maintain high standards.
• Train and coach FOH staff to deliver table-side hospitality.
• Address guest issues and lead recovery efforts.
• Help manage opening and closing duties and maintain cleanliness.

Skills

Team leadership

Guest service

Staff training

Communication

Time management

Job description

Carversteak at Resorts World Las Vegas is seeking a Service & Hospitality Manager to assist the General Manager in overseeing daily FOH operations and staff training. The role focuses on delivering exceptional hospitality, maintaining high service standards, and ensuring guest satisfaction across service areas.

The ideal candidate has 2 years of experience in a high-volume setting, a friendly and professional demeanor, and flexibility to work a varied schedule, including nights and weekends.