Guest Experience Manager – Luxury Front Office

The Hotel at Avalon; San Francisco, Northern (CA, KY); Hybrid; USD 43,000 - 44,000; Full time

Benefits offered by this job

Free employee meal per shift

Discounted public transportation

All associate outings

Job summary

The Jay, Autograph Collection in San Francisco is seeking a Guest Service Manager to lead Front Office operations and deliver exceptional guest experiences. You will ensure smooth check-in/check-out, maintain brand standards, and drive service quality in a luxury setting.

Join a team focused on guest satisfaction, training, and collaboration with other hotel departments to achieve targets and elevate the guest journey in a restored luxury destination.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.

Responsibilities

• Ensure efficient guest registration, checkout, and telephone service.
• Implement brand standards and franchise programs.
• Prepare forecasts and assist in Rooms Division budget development.
• Monitor front office systems and equipment for optimum performance.
• Track guest satisfaction surveys and maximize the guest response system.
• Provide training for entry level associates and supervisors.
• Develop controls for expense management and schedule labor costs.
• Interview, hire, train, and discipline staff as needed.
• Communicate clearly to staff and resolve issues promptly.
• Coordinate with other departments to improve occupancy and revenues.

Skills

Front desk experience

Customer service

Communication

Staff training

Education

High School diploma or equivalent

Tools

PMS system

Job description

The Jay, Autograph Collection in San Francisco is seeking a Guest Service Manager to lead Front Office operations and deliver exceptional guest experiences. You will ensure smooth check-in/check-out, maintain brand standards, and drive service quality in a luxury setting.

Join a team focused on guest satisfaction, training, and collaboration with other hotel departments to achieve targets and elevate the guest journey in a restored luxury destination.