Guest Experience Manager – Live Events

ASM Global; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Legends Global in New Orleans is seeking a Guest Services Manager to ensure outstanding guest experiences across Caesars Superdome, Smoothie King Center, and Champions Square. You will lead guest service initiatives, train staff, and uphold high standards of customer care during events.

Responsibilities include coaching teams, resolving service issues, and aligning operations with strategic goals. Strong leadership, communication, and problem-solving skills are essential in this fast-paced

Qualifications

• Criminal background check required.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills.
• Excellent interpersonal and customer service abilities.
• Self-motivated with leadership potential.
• Ability to handle multiple tasks and meet deadlines.
• Team player with a goal-oriented attitude.
• Adapts easily to change.
• Demonstrates leadership abilities and attention to detail.

Responsibilities

• Ensure guest satisfaction by meeting service standards and addressing issues promptly.
• Train and guide staff to model high-quality guest service.
• Evaluate staff performance and provide coaching as needed.
• Motivate and recognize team performance; establish goals and provide feedback.
• Participate in interviewing, hiring, and training of team members.
• Monitor quality issues and implement improvements; conduct audits and analyze trends.
• Attend daily/weekly/monthly meetings for planning and communication.
• Collaborate with operations to meet customer-service objectives.

Skills

Leadership

Communication

Guest services

Problem solving

Multitasking

Education

High School Diploma or Equivalent

College Degree preferred

Job description

Legends Global in New Orleans is seeking a Guest Services Manager to ensure outstanding guest experiences across Caesars Superdome, Smoothie King Center, and Champions Square. You will lead guest service initiatives, train staff, and uphold high standards of customer care during events.

Responsibilities include coaching teams, resolving service issues, and aligning operations with strategic goals. Strong leadership, communication, and problem-solving skills are essential in this fast-paced