Guest Experience Manager | Front Office Leader

Atrium Hospitality

La Vista (NE)

On-site

USD 52,000 - 65,000

Full time

7 days ago

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Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

La Vista Courtyard - Atrium Hospitality in La Vista, NE is seeking a dedicated Front Office Manager on Duty to lead a busy team and ensure exceptional guest experiences. You will oversee front desk operations, manage staffing, and partner with other departments to drive loyalty and revenue.

Ideal candidates bring 2+ years in front desk and supervisory roles, a high school diploma or equivalent, and proficiency with MS Office.

Qualifications

2+ years of front desk experience.
2+ years of supervisory experience.
High school diploma or equivalent.
Tech-savvy with Microsoft Office (Word, Excel, Teams).
Flexible schedule availability.
Physically able to lift and move as needed.

Responsibilities

Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
Collaborate across departments to deliver seamless service and operational excellence.
Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
Maintain brand and cleanliness standards, stepping in to support operations when needed.
Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.