Guest Experience Manager - Front Desk Leader, Bonus Eligible

DoubleTree by Hilton; Appleton (WI); Vor Ort; USD 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Managerial bonus potential

Leadership development programs

Hotel discount programs

Zusammenfassung

DoubleTree by Hilton in Appleton, WI seeks a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role rewards leadership, guest-first mindset, and the ability to thrive in a busy hotel environment.

You will supervise front desk and concierge staff, manage scheduling and training, resolve escalated issues, monitor feedback, and collaborate with housekeeping, food and beverage, and sales to drive service improvements and

Qualifikationen

• Experience leading hotel front desk teams.
• Strong guest-service orientation.
• Ability to manage schedules and training.

Aufgaben

• Supervise front desk and concierge staff.
• Handle escalated guest issues and special requests.
• Maintain scheduling and training for front desk team.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to improve operations.

Kenntnisse

Leadership

Guest service

Front desk

Jobbeschreibung

DoubleTree by Hilton in Appleton, WI seeks a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role rewards leadership, guest-first mindset, and the ability to thrive in a busy hotel environment.

You will supervise front desk and concierge staff, manage scheduling and training, resolve escalated issues, monitor feedback, and collaborate with housekeeping, food and beverage, and sales to drive service improvements and