Guest Experience Leader: Front Desk & Service Ops

Pizza Ranch - Altoona; Altoona (IA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only), RR$

Job summary

Pizza Ranch - Altoona is seeking a dynamic Guest Services Manager to lead the front desk and guest services. You will supervise a team, streamline daily operations, and ensure exceptional guest experiences in a fast-paced restaurant setting.

The ideal candidate has at least two years in a leadership role within hospitality, strong communication skills, and proficiency with Microsoft Office and property management systems. Evening, weekend, and holiday availability is expected.

Qualifications

• Minimum of 2 years in guest services leadership.
• Strong leadership and communication skills.
• Ability to multitask in a high-volume environment.

Responsibilities

• Manage and lead a team of guest service agents, including scheduling, training, and evaluations.
• Oversee front desk operations: check-ins, check-outs, and guest requests.
• Maintain a clean, organized lobby and enforce safety protocols.
• Deliver excellent customer service and handle guest questions and complaints.
• Perform daily financial tasks: reconcile the register and prepare shift reports.
• Monitor inventory and restock as needed.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Multitasking

Communication

Hospitality industry experience

Microsoft Office

Property management systems

Tools

Microsoft Office

Property management systems

Job description

Pizza Ranch - Altoona is seeking a dynamic Guest Services Manager to lead the front desk and guest services. You will supervise a team, streamline daily operations, and ensure exceptional guest experiences in a fast-paced restaurant setting.

The ideal candidate has at least two years in a leadership role within hospitality, strong communication skills, and proficiency with Microsoft Office and property management systems. Evening, weekend, and holiday availability is expected.