Guest Experience & Lodging Coordinator

Beech Mountain Resort; Beech Mountain (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Beech Mountain Resort is seeking a Hospitality Coordinator to support lodging and hospitality operations, guest relations, and content updates across the website. You will work with the Lodging, Sales, and Marketing teams on daily tasks and special projects.

The role offers exposure to guest services, homeowner communications, and property updates, with opportunities to contribute to marketing campaigns and property listings.

Qualifications

• Excellent communication and organizational skills.
• Professional and comfortable communicating with guests, homeowners, and coworkers.
• Strong written communication skills and attention to detail.
• Interest in hospitality, tourism, marketing, sales, property management, or resort operations.
• Comfortable working with websites, email, social media, and other digital platforms.
• Ability to manage multiple responsibilities and work both independently and collaboratively.
• Willingness to learn different areas of resort and lodging operations.
• Experience with customer service, hospitality, sales, websites, Canva, photography, or digital content is helpful but not required.

Responsibilities

• Assist with lodging inquiries through phone, email, and online communication.
• Help guests identify lodging options and provide information about resort amenities, activities, and services.
• Support lodging sales efforts, reservation follow-up, group lodging requests, and special packages.
• Assist with guest communication before, during, and after their stay.
• Support homeowner communication, property updates, and general homeowner relations.
• Assist with routine rental property checks and communicate maintenance, housekeeping, inventory, or presentation needs.
• Help maintain accurate property information, photos, amenities, descriptions, and other details.
• Assist with updating lodging properties and content on the Beech Mountain Resort website.
• Work with the Marketing team on lodging content, photography, digital media, email communication, and promotional projects.
• Assist with onboarding new rental properties and gathering the information needed for reservations, website listings, and marketing.
• Help coordinate communication between guests, homeowners, housekeeping, maintenance, marketing, and other resort departments.
• Assist with projects designed to improve the guest experience, increase lodging reservations, and strengthen homeowner relationships.
• Research hospitality, tourism, and vacation rental trends and provide ideas for improving lodging sales and presentation.
• Support additional lodging and hospitality projects as needed.

Skills

Communication

Organization

Written communication

Hospitality

Digital platforms

Team collaboration

Independent work

Canva

Tools

Canva

Job description

Beech Mountain Resort is seeking a Hospitality Coordinator to support lodging and hospitality operations, guest relations, and content updates across the website. You will work with the Lodging, Sales, and Marketing teams on daily tasks and special projects.

The role offers exposure to guest services, homeowner communications, and property updates, with opportunities to contribute to marketing campaigns and property listings.