Resort Guest Experience & Lodging Coordinator

Beech Mountain Resort; North Carolina; Hybride; USD 22 000 - 30 000; Temps partiel

Résumé du poste

Beech Mountain Resort is seeking a Hospitality Coordinator to support lodging and guest relations across multiple teams, including Lodging, Sales, and Marketing. The role offers exposure to daily operations and special projects in a resort setting.

The ideal candidate will communicate effectively with guests and homeowners, manage property information online, and assist with website content, social media, and promotional efforts while developing broad industry experience.

Qualifications

• Excellent communication and attention to detail.
• Comfortable with guests, homeowners, and coworkers.
• Interest in hospitality, marketing, or property management.
• Customer service experience helpful but not required.
• Experience with Canva or digital content helpful but not required.

Responsabilités

• Assist with lodging inquiries via phone, email, and online channels.
• Guide guests to lodging options and explain resort amenities.
• Support lodging sales, reservation follow-up, and group requests.
• Maintain guest communication before, during, and after stays.
• Coordinate homeowner communication and property updates.
• Assist with routine rental checks and coordinate maintenance needs.
• Update property information, photos, and descriptions.
• Refresh lodging content on the resort website.
• Collaborate with Marketing on lodging content, photography, and campaigns.
• Onboard new rental properties and collect reservation data.
• Coordinate cross-department communication.
• Participate in projects to improve guest experience and increase reservations.
• Research hospitality trends and propose improvement ideas.
• Support additional lodging and hospitality projects as needed.

Connaissances

Strong communication

Organizational skills

Written communication

Interest in hospitality

Digital platforms

Canva

Photography

Teamwork

Multitasking

Outils

Canva

Website management

Photography

Description du poste

The Hospitality Coordinator supports multiple areas of Beech Mountain Resort’s lodging and hospitality
operations, including guest relations, lodging sales, homeowner communication, website content, and property
operations.
This position is ideal for someone interested in gaining broad experience within the hospitality and resort
industry. The Hospitality Coordinator will work closely with the Lodging, Sales, and Marketing teams and will
have the opportunity to participate in both daily operations and special projects.
Responsibilities
Assist with lodging inquiries through phone, email, and online communication.
Help guests identify lodging options and provide information about resort amenities, activities, and services.
Support lodging sales efforts, reservation follow-up, group lodging requests, and special packages.
Assist with guest communication before, during, and after their stay.
Support homeowner communication, property updates, and general homeowner relations.
Assist with routine rental property checks and communicate maintenance, housekeeping, inventory, or
presentation needs.
Help maintain accurate property information, photos, amenities, descriptions, and other details.
Assist with updating lodging properties and content on the Beech Mountain Resort website.
Work with the Marketing team on lodging content, photography, digital media, email communication, and
promotional projects.
Assist with onboarding new rental properties and gathering the information needed for reservations, website
listings, and marketing.
Help coordinate communication between guests, homeowners, housekeeping, maintenance, marketing, and
other resort departments.
Assist with projects designed to improve the guest experience, increase lodging reservations, and
strengthen homeowner relationships.
Research hospitality, tourism, and vacation rental trends and provide ideas for improving lodging sales and
presentation.
Support additional lodging and hospitality projects as needed.
Qualifications
Strong communication and organizational skills.
Professional and comfortable communicating with guests, homeowners, and coworkers.
Strong written communication skills and attention to detail.
Interest in hospitality, tourism, marketing, sales, property management, or resort operations.
Comfortable working with websites, email, social media, and other digital platforms.
Ability to manage multiple responsibilities and work both independently and collaboratively.
Willingness to learn different areas of resort and lodging operations.
Experience with customer service, hospitality, sales, websites, Canva, photography, or digital content is
helpful but not required.
Position Focus
The Hospitality Coordinator is intended to be a cross-functional position with exposure to several areas of the
resort. A typical day could include assisting a guest with lodging, communicating with a homeowner, checking a

rental property, updating a website listing, helping with a marketing project, or supporting a lodging sales
initiative.
The goal of the position is to provide hands-on hospitality experience while supporting the continued growth of
Beech Mountain Resort Lodging and improving the experience for both guests and homeowners.
Position Status
This is an hourly based position.