Guest-Focused Lodging Sales & Operations Lead

Beech Mountain Resort; North Carolina, United States, Northern America, Americas; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Beech Mountain Resort Lodging seeks an organized and responsive Lodging Sales & Operations Coordinator to support day-to-day sales, guest service, homeowner relations, and operations. This role spans lodging, homeowners, and resort departments, serving as a key contact for guests and internal teams.

The ideal candidate communicates well with diverse audiences, is detail-oriented, and willing to step in wherever needed to improve the guest and homeowner experience.

Qualifications

• Strong communication and customer service skills.
• Comfortable with sales and guest service.
• Highly organized with the ability to manage multiple responsibilities.
• Strong written communication and attention to detail.
• Comfortable with websites, reservation systems, email, and other digital platforms.

Responsibilities

• Lodging Sales & Reservations: Respond to inquiries by phone, email, and online channels.
• Assist guests with selecting accommodations and converting inquiries into reservations.
• Follow up on lodging leads, abandoned inquiries, and potential bookings.
• Identify opportunities to increase occupancy and lodging revenue.
• Assist with group lodging requests and special reservations.
• Maintain accurate information regarding lodging inventory, policies, rates, and packages.

Skills

Strong communication

Customer service

Organization

Written communication

Multitasking

Tools

Reservation system

Website management

Job description

Beech Mountain Resort Lodging seeks an organized and responsive Lodging Sales & Operations Coordinator to support day-to-day sales, guest service, homeowner relations, and operations. This role spans lodging, homeowners, and resort departments, serving as a key contact for guests and internal teams.

The ideal candidate communicates well with diverse audiences, is detail-oriented, and willing to step in wherever needed to improve the guest and homeowner experience.